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Hello and welcome to the Fairfax Cryobank Family Forum!
The forum has a new look and the Fairfax Team is so excited to create the best experience for our users.

To Note:
Private Donor Groups and Private Sibling Connection Groups are now located under the category "Groups". Search the donor number in the search box and you should find exactly what you're looking for!

Questions about your forum access? Email forum@fairfaxcryobank.com

Follow these steps to join a private donor group:
1) Press "Join" at the right of the group
2) Once prompted to confirm your request please list this information so we can verify your information:
Name (under which the vial was purchased)
Email
Clinic Name
Donor number
Child Date of Birth

*If you are looking to start a private group for a PRS donor please email forum@fairfaxcryobank.com with the above information and that you are looking for a PRS group*


If you have any questions about the verification process please email forum@fairfaxcryobank.com

Low sperm count

kacy1981kacy1981 Junior Member Junior Member
Today I went for my IUI. The post thaw count was only 9 million and the RE also commented that the specimen they received was only like 0.7 mL instead of 1 mL (I think...the fact that the count was only 9 million had me shocked and I didn't listen that closely but I she did say that they did not send what usually is the "full specimen amount"). I was told they would be contacting the sperm bank and send them all the data from today's thaw but do I have to do anything on my end? Do I have to call and report it too? What is done in a situation like this...is a replacement vile sent out? I am in Canada and purchased through CanAm Cryo so I don't know if this makes a difference for reporting or not. I am so disappointed as I have used this donor before and had counts in the 30+ million range.

Comments

  • Fairfax CryobankFairfax Cryobank Administrator Senior Member
    Here is the link to our Quality Standard page: http://www.fairfaxcryobank.com/warranty.shtml. Please make sure your clinic follows up with Fairfax Cryobank within the appropriate timeframe.
    If a specimen's TMC tests below our quality standard prior to any additional processing, the physician/clinic must report specific specimen data and submit a complaint within 30 business days of thawing. Notification is to be made by calling 1-800-338-8407 to file a complaint over the phone with our Client Services department and receive the necessary Specimen Complaint Form or by downloading the Specimen Complaint Form directly from our website at: http://www.fairfaxcryobank.com/medicalprofessionals.shtml.
  • kacy1981kacy1981 Junior Member Junior Member
    Thank you!

    For others wondering in the future, Fairfax was very quick to respond after they received word of the cycle outcome. No questions asked, they reviewed the information provided and are refunding the cost. I am very impressed with how quickly I received a response and the ease of using Fairfax.
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