Low sperm count

kacy1981

Today I went for my IUI. The post thaw count was only 9 million and the RE also commented that the specimen they received was only like 0.7 mL instead of 1 mL (I think...the fact that the count was only 9 million had me shocked and I didn't listen that closely but I she did say that they did not send what usually is the "full specimen amount"). I was told they would be contacting the sperm bank and send them all the data from today's thaw but do I have to do anything on my end? Do I have to call and report it too? What is done in a situation like this...is a replacement vile sent out? I am in Canada and purchased through CanAm Cryo so I don't know if this makes a difference for reporting or not. I am so disappointed as I have used this donor before and had counts in the 30+ million range.

Fairfax Cryobank

Here is the link to our Quality Standard page: http://www.fairfaxcryobank.com/warranty.shtml. Please make sure your clinic follows up with Fairfax Cryobank within the appropriate timeframe.

If a specimen's TMC tests below our quality standard prior to any additional processing, the physician/clinic must report specific specimen data and submit a complaint within 30 business days of thawing. Notification is to be made by calling 1-800-338-8407 to file a complaint over the phone with our Client Services department and receive the necessary Specimen Complaint Form or by downloading the Specimen Complaint Form directly from our website at: http://www.fairfaxcryobank.com/medicalprofessionals.shtml.

kacy1981

Thank you!

For others wondering in the future, Fairfax was very quick to respond after they received word of the cycle outcome. No questions asked, they reviewed the information provided and are refunding the cost. I am very impressed with how quickly I received a response and the ease of using Fairfax.