Hello and welcome to the Fairfax Cryobank Family Forum!
The forum has a new look and the Fairfax Team is so excited to create the best experience for our users.
To Note:
Private Donor Groups and Private Sibling Connection Groups are now located under the category "Groups". Search the donor number in the search box and you should find exactly what you're looking for!
Questions about your forum access? Email forum@fairfaxcryobank.com
Follow these steps to join a private donor group:
1) Press "Join" at the right of the group
2) Once prompted to confirm your request please list this information so we can verify your information:
Name (under which the vial was purchased)
Email
Clinic Name
Donor number
Child Date of Birth
*If you are looking to start a private group for a PRS donor please email forum@fairfaxcryobank.com with the above information and that you are looking for a PRS group*
If you have any questions about the verification process please email forum@fairfaxcryobank.com
The forum has a new look and the Fairfax Team is so excited to create the best experience for our users.
To Note:
Private Donor Groups and Private Sibling Connection Groups are now located under the category "Groups". Search the donor number in the search box and you should find exactly what you're looking for!
Questions about your forum access? Email forum@fairfaxcryobank.com
Follow these steps to join a private donor group:
1) Press "Join" at the right of the group
2) Once prompted to confirm your request please list this information so we can verify your information:
Name (under which the vial was purchased)
Clinic Name
Donor number
Child Date of Birth
*If you are looking to start a private group for a PRS donor please email forum@fairfaxcryobank.com with the above information and that you are looking for a PRS group*
If you have any questions about the verification process please email forum@fairfaxcryobank.com
Bad Samples, Bad Service, Advice Appreciated
Tiha
Junior Member Junior Member
We have received bad product (<10% viability) and bad service from Fairfax Cryobank after spending many thousands of dollars with them, plus an immense amount of time and physical pain and discomfort from treatments. There is no way to file a complaint or get help that we can find. If you have information on how to get help with bad samples and bad service, please let me know.
Thank you in advance
Comments
Feel free to message me if you would like details about our experience, and please do as much background research as possible on these companies before moving forward.
Update on our situation. We received an email from Fairfax that a child from a donor we purchased several times, has Retinoblastoma, a rare cancer due to a mutation in the Rb1 gene.
We are thankful that the samples we received from this donor were of poor quality and did not fertilize.
The Fairfax Cryobank team thanks you for sharing your feedback. We apologize for any trouble this has caused you. As always, our Client Services team is here to help all of our clients with any questions or concerns you might have. We can see in our internal records that your sample issue has been resolved, but if you need any additional assistance, please feel free to reach out to our CS team at 1-800-338-8407.