Bad Samples, Bad Service, Advice Appreciated

Tiha
Tiha Junior Member Junior Member
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We have received bad product (<10% viability) and bad service from Fairfax Cryobank after spending many thousands of dollars with them, plus an immense amount of time and physical pain and discomfort from treatments. There is no way to file a complaint or get help that we can find. If you have information on how to get help with bad samples and bad service, please let me know.

Thank you in advance

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Comments

  • Tiha
    Tiha Junior Member Junior Member

    Feel free to message me if you would like details about our experience, and please do as much background research as possible on these companies before moving forward.

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  • Tiha
    Tiha Junior Member Junior Member

    Update on our situation. We received an email from Fairfax that a child from a donor we purchased several times, has Retinoblastoma, a rare cancer due to a mutation in the Rb1 gene.

    We are thankful that the samples we received from this donor were of poor quality and did not fertilize.

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  • Alexis
    Alexis Administrator Member

    The Fairfax Cryobank team thanks you for sharing your feedback. We apologize for any trouble this has caused you. As always, our Client Services team is here to help all of our clients with any questions or concerns you might have. We can see in our internal records that your sample issue has been resolved, but if you need any additional assistance, please feel free to reach out to our CS team at 1-800-338-8407.

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