Hello and welcome to the Fairfax Cryobank Family Forum!
The forum has a new look and the Fairfax Team is so excited to create the best experience for our users.
To Note:
Private Donor Groups and Private Sibling Connection Groups are now located under the category "Groups". Search the donor number in the search box and you should find exactly what you're looking for!
Questions about your forum access? Email forum@fairfaxcryobank.com
Follow these steps to join a private donor group:
1) Press "Join" at the right of the group
2) Once prompted to confirm your request please list this information so we can verify your information:
Name (under which the vial was purchased)
Email
Clinic Name
Donor number
Child Date of Birth
*If you are looking to start a private group for a PRS donor please email forum@fairfaxcryobank.com with the above information and that you are looking for a PRS group*
If you have any questions about the verification process please email forum@fairfaxcryobank.com
The forum has a new look and the Fairfax Team is so excited to create the best experience for our users.
To Note:
Private Donor Groups and Private Sibling Connection Groups are now located under the category "Groups". Search the donor number in the search box and you should find exactly what you're looking for!
Questions about your forum access? Email forum@fairfaxcryobank.com
Follow these steps to join a private donor group:
1) Press "Join" at the right of the group
2) Once prompted to confirm your request please list this information so we can verify your information:
Name (under which the vial was purchased)
Clinic Name
Donor number
Child Date of Birth
*If you are looking to start a private group for a PRS donor please email forum@fairfaxcryobank.com with the above information and that you are looking for a PRS group*
If you have any questions about the verification process please email forum@fairfaxcryobank.com
Trouble contacting CLI
Hello,
I hope this is the appropriate forum to get some answers. If not, I apologize. I contacted CLI via email to obtain some information about my healthcare practitioner to establish an account, and they told me that I could call and provide them with a fax number for my licensed healthcare practitioner and they'd send the appropriate forms for her to establish an account. I sent the fax number to CLI through email (a disability prevents me from calling) to have the appropriate forms faxed to my healthcare practitioner so she can set up an account, but I haven't heard back from anyone and she hasn't received any faxes from them. I'm not really sure what to do or where to go to get the forms faxed to her so she can set up an account so that I can place an order. (I asked my healthcare practitioner if she would call, but she asked me to take care of it for her (i.e, get her the appropriate documents.) Please help.
I hope this is the appropriate forum to get some answers. If not, I apologize. I contacted CLI via email to obtain some information about my healthcare practitioner to establish an account, and they told me that I could call and provide them with a fax number for my licensed healthcare practitioner and they'd send the appropriate forms for her to establish an account. I sent the fax number to CLI through email (a disability prevents me from calling) to have the appropriate forms faxed to my healthcare practitioner so she can set up an account, but I haven't heard back from anyone and she hasn't received any faxes from them. I'm not really sure what to do or where to go to get the forms faxed to her so she can set up an account so that I can place an order. (I asked my healthcare practitioner if she would call, but she asked me to take care of it for her (i.e, get her the appropriate documents.) Please help.
Comments
The CLI client service email is info@cryolab.com. Please try re-sending the email as it may have not been received. Also, please verify the fax number for your providers office, just to make sure it was correct. Our client service team strives to help everyone in a quick manner so I do once again apologize for the delay.
You can also contact CLI Moderator in the Private Message area of this board if you need further assistance.